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Choosing and managing the team mix for your business is probably the most important thing you can do, and this doesn’t apply only to your employed staff. Many businesses use third party sub-contractors because this involves less administration and lower overheads. However, consider whether the people they employ are all professional and pleasant, are they the sort of people that you would want representing you to your clients. If you aren’t that impressed by someone, chances are that your customers and suppliers will also feel the same way. You should view everyone who works both for you and with you as an representative for your business, someone who enforces your company brand, and your work ethics. If you can do all this then you won’t go too far wrong.

When hiring people it is important that you recruit people who are different from you. A lot of business owners make the mistake of recruiting the same type of person and then wonder why no one in their business can do certain things, or why everyone avoids certain tasks. You need to manage your team mix so that you have people who are good at dealing with people, people who can create and manage your business processes, people who are good with the latest technology, people who you can rely on under pressure and people who can be relied upon to get the work done. You will never find a group of people with all these skills so you need a team mix that’s right for your business and the art is to ensure that you select the right mix.