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A business system is basically a procedure, process, or method that has been designed to achieve a specific result. Its integrated parts work together for the efficiency of the whole. Creating effective business systems is the only way to attain consistent results that are measurable.

Systems and processes are the essential building blocks of your business. Every aspect of your business is part of a business system that can be managed or improved by applying a defined set of principles. Effective business systems are essential to manage the practical details of your business.

The specific details of systemising your business will be found in your lower-level subsystems. For example, your marketing system may have a subsystem called lead generation. The lead generation system could have subsystems such as direct mail, telemarketing, or social networking. Systems and subsystems are the workhorses that deliver consistent results, and forms part of the definition of a business which is one that works even when you’re not around.

A systemised approach eliminates waste, gut-feel operations, employee discretion, and anything that you might leave to chance. You replace these with detailed processes and procedures, performance standards, and accountability.

Michael Gerber said, “Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant.” (E-Myth Revisited).

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Business Systems


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